Guarantee
 

Unlike most data recovery providers, we pride ourselves in having a money back guarantee that gives potential customers peace of mind when ordering our products or services.

To avoid abuse of our money back guarantee a Support Manager will supervise every refund request. A refund will be granted when it has been verified that there is justified cause for the request. This is done to insure that there are no fraudulent refund requests.

Refund requests

We will issue a refund for your purchase as long as the request is based on features and functions that are advertised in this web site and as long as the cause for the dissatisfaction is not a service limitation included in the what we can recover page.

Although our success rate is approximately 97%, not all files are recoverable. Sometimes a corrupt file is erased during the corruption, completely or partially. If our software does not recover the information in your file/s, Cimaware Software SL will refund the amount of purchase. A refund or credit will not be processed unless a Technical Support Manager approves it.

Per merchant agreements with credit card processors, checks/cash will not be issued for credit card purchases. Only the original credit card can be issued a refund. Due to the time for refunds to be processed, please allow at least 30 days for the credit to appear on your next credit card statement. Refund requests will be processed in the first 30 days after the date of purchase only.

Do you have any questions?

If you have any questions please contact us